Terms of use

Agreement between the customer and www.xplorbravestrace.com

This Website is offered to you, THE CUSTOMER, conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of this Website constitutes your agreement to all such terms, conditions, and notices.

If you reside in a country within the European Union, these terms are an agreement between you and NATURAMAYA VENTURA, S.L. Under this agreement, goods and/or services will be delivered by Grupo Xcaret as an agent of NATURAMAYA VENTURA, S.L. as agent of our subsidiary NATURAMA TOURS ADVENTURES, S.A.P.I. , or through EXPERIENCIAS XCARET PARQUES, S.A.P.I. DE C.V. , depending on the type of payment method used for the purchase of the goods and/or services.

If you reside in Mexico, then these terms are an agreement between you and EXPERIENCIAS XCARET WEB, S.A.P.I. DE C.V. and goods and/or services will be delivered by its affiliate company EXPERIENCIAS XCARET PARQUES, S.A.P.I. DE C.V. directly.

If you reside in any other country other than Mexico or the European Union, then these terms are an agreement between you and NATURAMA TOURS ADVENTURES, S.A.P.I. DE C.V. and goods and/or services will be delivered by its affiliate company EXPERIENCIAS XCARET PARQUES, S.A.P.I. DE C.V. directly.

At all times the guarantee of the services and / or products that you acquire, carry the quality guarantee of Grupo Xcaret.

I. LIMITED PERSONAL USE AND NOT FOR COMMERCIAL USE

This website is for personal use and is not intended for commercial use. The content and information on this website (including, without limits, the price and the availability of the services and products), like the infrastructure utilized to provide the mentioned content and information, is property of www.lacasadelaplaya.com or its affiliates and providers. In this way, it is conditioned that for using this website, you are in agreement to not utilize it or its content or information for any commercial use or non-personal (direct or indirect). While you may be able to create limited copies of its coupons of purchase (and related documents) for travel, product, or service that you acquire through this website, you accept to not modify, copy, distribute, transmit, utilize, recreate, reproduce, post, license or create acts derived from, transfer or sale or resale any information, software, products, or services acquired from this website. Also, whether or not for legal purposes, you oblige to abstain from:

(I) Access, monitor or copy any content or information of this website using any robot, spider, scraper or any other automated process, electronic, digital, remote, satellite or manual for any purpose without explicit written permission through an authorized legal representative of  www.xplorbravestrace.com (II) Violate the restrictions in any sector of this website out of limits for robots, spiders, scrapers or circumnavigate any other security measures used to prevent or limit access to this website.

(III) Carry out any action that imposes, or intends to impose, according to the judgment of www.xplorbravestrace.com a disproportionate or irrationally heavy burden on the infrastructure of www.xplorbravestrace.com or the infrastructure of its affiliated sites.

(IV) Carry out "deeplinks" to any part of this website (including, without limitation, the process of purchasing any product or service) for any reason without explicit written permission through an authorized legal representative of www.xplorbravestrace.com

II. XPLOR BRAVEST RACE, FESTIVAL OF LIFE AND DEATH TRADITIONS, PACKAGES, AND XPERIENCE PASSPORTS

Xplor Bravest Race, Festival of Life and Death Traditions, and the Xperience Passport and packages are not cancellable or refundable. For the Xperience Passport, you have seven calendar days from your first visit to go to all the parks (one park per day). In the case of packages, you have 15 (fifteen) calendar days from your first visit to take the remaining tours (one tour per day). The tickets, activities, or tours included in your purchase are not exchangeable for other tickets, activities, or tours. Remember that when purchasing an Xperience Passport or package, you must visit one park per day and keep your bracelet for the rest of the visits.

III. SMS MESSAGES

By opting into, you can receive SMS messages from our Marketing team, the number of text messages you receive will vary depending on the campaign, to do so you just must send a text message as follows.

To receive help in Spanish: "HELPXCARET" to the number "87246"

To receive help in English: "HELPXCARET" to the number "922738"

If you want to stop receiving messages, just send the message "STOPXCARET" to the same number.

The participating carriers are,

In the United States: AT&T, Sprint, Boost, Virgin, T-Mobile, MetroPCS y Verizon Wireless. In Mexico: AT&T, Telcel, Movistar, Unefon, Virgin Mobile, Freedompop, Flash Mobile, Weex, Cierto, Maz Tiempo.

T-Mobile is not liable for delayed or undelivered messages.

Message and data rates may apply both for any messages sent to you from, as well as messages you send to us. If you have any questions about your text plan or data plan, contact your wireless provider.

For all questions about the services provided by this short code, you can call us at 1-855-326-0682 from the U.S. or from Mexico at 998-883-3143.

Customer Support:

Mexico: 998-883-3143

Riviera Maya: 984-206-0038

USA-CAN: 1-855-326-0682

Argentina: 0-800-122-0384

Brazil: 0-800-892-3371

Chile: 800-835-016

Colombia: 01-800-952-0705

Spain: 900-965-224

Costa Rica: 800-052-1715

Panama: 800-052-0524

Ecuador: 800-5-931-0227

Peru: 0-800-000-642

UK: 800-04-89-203

Email: atencionalvisitante@xcaret.com

Schedule: Monday to Friday from 7:00 a.m. at 12:00 p.m. Saturdays and Sundays from 7:00 a.m. at 10:00 p.m. EST.